FAQ
About the product
- I don't know the size of the product.
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Please check the size information listed on the product page.
Bust, waist, and hips are expressed in circumference.
Length, shoulder width, and sleeve length are expressed as the length when laid flat. - Regarding product prices.
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Please note that product prices may change without notice, but we cannot accept price changes after purchase. In addition, prices on this website include shipping and consumption tax.
- The product image and the actual color are different.
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The product photographed as a sample product may differ slightly from the actual product in terms of specifications, processing, size, etc. Please note. We strive to display product images as faithfully as possible, but depending on the settings and characteristics of your monitor, there may be slight differences in color compared to the actual product.
- Can I take a cooling off?
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According to the Specified Commercial Transactions Law, there is no cooling-off system for mail order sales. The cooling-off system is a system that protects customers from forced sales such as forced sales during door-to-door sales, and the system does not apply to mail-order sales (including Internet sales) where customers can consider purchasing on their own. We now have. Please note.
About your order
- Can I order by phone or fax?
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We are very sorry, but we do not accept orders by phone or fax. Please place your order from the website.
- Can you do gift wrapping?
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Please note that we cannot accept gift wrapping.
- I would like the products to be bundled together.
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We are unable to accept items that will be combined after your order has been placed. Please be sure to purchase the items you want.
- I would like to return/exchange.
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Only if the product is defective will we be able to exchange it for the same product including size and color. Please contact us using the chat form and follow our instructions.
We will pay the return shipping costs.
We will refund your money to the payment method you selected at the time of purchase within 30 days after receiving the returned product.
*If you used a credit card at the time of purchase, you will receive a refund by canceling the credit card payment. - The item I want is sold out, is there a plan to restock it? When will the product be back in stock?
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If an item is sold out, a restock request button will be displayed on the product page. If you enter the item you would like to restock, we will notify you by email when the item is back in stock. *Please note that the restock request is not a function that guarantees restocking.
- want to cancel.
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We apologize for the inconvenience, but please note that we cannot accept cancellations after the order has been completed. Please be sure to check this before placing your order.
- I did not receive an order completion email.
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If you have registered your mobile phone or smartphone address, your email settings may prevent emails from your computer. If you have set up domain-specific reception or reception rejection settings to prevent spam mail, please change your settings so that you can receive the @re-poris.jp domain. *You can check your registration information from My Page. Also, please note that the email may be sent to your spam folder.
Regarding delivery
- Who will be the delivery company?
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It will be Yamato Transport.
- Can I change the shipping address for my order?
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After placing your order, you may be able to make changes until 10am on the next business day. Please note that we may not be able to accept changes depending on the delivery date. If you wish, please contact us using the chat form.
- I could not receive the item, so I would like to request redelivery.
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If you are not present at the time of delivery, you will receive an absentee note from the delivery company. If you contact us using the contact information listed on the absentee note, we will redeliver the package.
Yamato Transport can store your luggage for one week, including the first shipping date.
If you do not receive your order within one week, we will cancel your order.
*Please note that if the registered name and nameplate are different, the absentee ticket may not be accepted.
*If the address is incorrect, the same action will be taken, so please be sure to register correctly. - Regarding refusal of receipt
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We cannot accept refusals to receive the ordered products.
If we do not hear from you for more than one week after shipping and you do not receive the product, we will cancel your order and take back the product. If the refusal is deemed to be malicious, we may refrain from shipping your order the next time, and you may be charged additional fees for round-trip shipping and product arrangement. Please acknowledge it beforehand.
In addition, if there are many cases in which you do not receive the product, we will refrain from shipping the next time. - I would like to know the delivery status.
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After the product is shipped, you will receive a shipping completion email so you can check the tracking number.
Please enter the "inquiry number" included in the shipping completion email and check the delivery company's website. - How many days will it take for my order to arrive?
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After confirming your payment, we will normally ship within 5 business days (excluding Saturdays, Sundays, and holidays starting from the next business day). *During sales, it may take longer. *Delivery to Okinawa, remote islands, etc. may take some time. *Delays may occur depending on weather and traffic conditions. Thank you in advance for your understanding. For pre-order or made-to-order items, the delivery date will be stated on the product page, so please check this before placing your order.
About payment
- Can I change my payment method?
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Due to the system, changes cannot be made, so please check this before purchasing.
- What payment methods do you accept?
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We accept credit cards, Amazon Pay, cash on delivery (pay in cash when the product arrives), shop pay, and Apple Pay. [Credit card] - No fees [Amazon Pay] - Customers who have an Amazon account can shop using the shipping address information and credit card information registered with Amazon. Please click on the "Pay with Amazon Account" button. *If an error occurs, there may be a problem with the information registered on Amazon. Please make sure that your Amazon account and the credit card registered to your account are in working order.
- About issuing receipts
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If you wish, please contact us using the chat form. It will be mailed separately.
About My Page Login
- I haven't received the email.
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If you have registered your mobile phone or smartphone address, your email settings may prevent emails from your computer. If you have set up domain-specific reception or reception rejection settings to prevent spam mail, please change your settings so that you can receive the @re-poris.jp domain. *You can check your registration information from My Page. Also, please note that the email may be redirected to your spam folder.
- I forgot my email address and password for login.
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If you have forgotten your password, you can have it reissued by clicking here if you have forgotten your password. If you have forgotten your email address (login ID), please contact us using the inquiry form.